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Telecommunications Management |
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Dealing with the telephone company can be a frustrating experience. A customer may spend hours on hold and continually shuffled to representatives that cannot or will not help you change or order service or resolve service issues.
Let Jones Telecommunications be the only call you make when you have questions about your bill or want to make changes on your account. Our highly experienced telecommunications analysts will listen carefully and then take action -- go ahead, pass the buck ... to Jones Telecommunications.
Customer Relationships Have you called the phone company to report trouble or request a simple change in your service and found yourself faced with a high-pressure salesperson encouraging you to upgrade, talking quickly about how much money you can save? You'll never face that with Jones Telecommunications -- our goal is to provide friendly, low-pressure, personalized service to our customers. You'll never be "up-sold" when you call to request a change.
We know you have a choice and our priority has always been to maintain long-term relationships with our customers.
Jones Telecommunications also keeps detailed customer service records that include account numbers, circuit-ID numbers, service addresses and service histories. We have the information needed to request changes and report trouble for you at our fingertips.
Reclaim Your TimeYou call the phone company and hear that, "Your estimated hold time is 10 minutes." Even if there is no queue when you call, you may be transferred to the wrong department or to a representative who is not familiar with you or your needs. Why waste time being shuffled from call-center to call-center or on hold waiting? Your time is valuable! Jones Telecommunications is available 24 hours a day to handle your service and repair requests.
CostOrders for new service and upgrades in service are usually free. Customers with existing service maintenance or equipment maintenance are also normally free. Contract management is available monthly, quartery, or yearly. Call today to find out more about our Telecommunications Management Services! |
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